The American Customer Satisfaction Index set record high at 77.8 in the 2023 fourth quarter, up from a 2022 low of just under 73, which was its deepest dive since 2002. Happy customers are likely to spend more, and the organization pointed out that the economy in the...
After absorbing the effects of the COVID-19 pandemic and subsequent inventory challenges, executives surveyed are focused on fine-tuning their supply chains and taking advantage of the latest tools and strategies for mitigating future turbulence, Carl Marks...
Lowe’s Cos. is promoting general merchandising leader Margi Vagell to executive vice president, supply chain. Vagell (pictured above) will succeed Don Frieson, who has been executive vice president, supply chain since 2018 and is set to retire April 1, according...
Amazon’s Dharmesh Mehta, vice president, worldwide selling partner services, revealed in a blog post the contents of an email Amazon sent to its third-party selling partners detailing fee updates in the year ahead designed in part to incentivize designated...
In its 2024 State of Procurement Report, Amazon Business noted that a majority of procurement teams expect their budgets to rise next year, and many leaders are evaluating how they can further invest in tools and technologies to deliver optimization and a more...
