by Mike Duff | Jan 14, 2025 | Retail Articles
A survey sponsored by Talkdesk, a customer experience technology provider, revealed 88% of responding consumers used AI in some form during the recent holiday retail season, and 56% of shoppers said they were happier from having the technology available for support....
by Mike Duff | Oct 29, 2024 | Retail Articles
At a time when retail crime remains at elevated levels, 78% of shoppers in a study by mobile communications platform Theatro and survey platform Pollfish indicated they fear for their safety while holiday shopping. Some 60% of respondents said they want retailers to...
