JCPenney has appointed Katie Mullen chief customer officer as the company seeks to integrate in-store and online operations more thoroughly. Mullen was the company’s chief digital officer and will continue to oversee e-commerce strategy and omnichannel development,...
The 2023 Omnichannel Experience Index study by Incisiv, in collaboration with Blue Yonder and Microsoft, recognized retail leaders that offer the richest omnichannel experience maturity across the four key areas, and it includes a company that once resisted diving...
Luxury department stores Neiman Marcus and Nordstrom have changes underway in their executive suites. Nordstrom has announced that chief merchandising officer Teri Bariquit is retiring. She will remain in her role until the company identifies her successor to ensure a...
A new-for-fall marketing campaign from Neiman Marcus dubbed Live Your Luxury, emphasizing pride and living in the moment, will reach out to affluent consumers through multiple channels including a Fall Book, events, digital content and videos. In the just-launched...
To deal with changing times and changing approaches to retail operations, Neiman Marcus Group has announced a strategy that established a collection of corporate hubs to support its integrated working philosophy, the NMG|Way of Working or NMG|WOW. Neiman Marcus has...
