by Mike Duff | Feb 23, 2024 | Retail Articles
Warehouse clubs dominated the American Customer Satisfaction Index among general merchandise retailers, but Macy’s and Target were also among the leaders. Costco and Macy’s led all others with a satisfaction score of 82 with Target and Sam’s Club just behind at...
by Mike Duff | Feb 21, 2024 | Retail Articles
As the company considers investor interest in a buyout, Macy’s announced that it had received notice from Arkhouse Management Co. about its nomination of directors to the retailer’s board. In an interview with Bloomberg, Gavriel Kahane, managing partner of Arkhouse...
by Mike Duff | Feb 5, 2024 | Retail Articles
In connection with its leadership succession plan made public on March 29, 2023, Macy’s has announced that Tony Spring has taken over the CEO role at the company, succeeding Jeff Gennette, who is retiring. Gennette will continue as chair of the Macy’s board until the...
by Chandler Harvey | Jan 26, 2024 | Featured News, Retail Articles
Small-store strategies have proven popular with a number of major retailers. Macy’s, for one, has been particularly adamant about the importance of limited size and limited assortment in full-priced stores, seeing the opportunity to draw new customers to locations...
by Mike Duff | Jan 23, 2024 | Retail Articles
The American Customer Satisfaction Index set record high at 77.8 in the 2023 fourth quarter, up from a 2022 low of just under 73, which was its deepest dive since 2002. Happy customers are likely to spend more, and the organization pointed out that the economy in the...
