Small-store strategies have proven popular with a number of major retailers. Macy’s, for one, has been particularly adamant about the importance of limited size and limited assortment in full-priced stores, seeing the opportunity to draw new customers to locations...
The American Customer Satisfaction Index set record high at 77.8 in the 2023 fourth quarter, up from a 2022 low of just under 73, which was its deepest dive since 2002. Happy customers are likely to spend more, and the organization pointed out that the economy in the...
Macy’s issued its first public response to an unsolicited, non-binding proposal from Arkhouse Management Co. and Brigade Capital Management on December 1 to acquire all outstanding Macy’s shares for $21 per share in cash. Macy’s management stated its board...
As it reshapes its store portfolio, Macy’s is closing five more of its full-line department stores across the United States. In response to a HomePage News inquiry, a company spokesperson replied the company would close full-line locations located in Tallahassee, FL,...
To help consumers with their late-season shopping needs, Macy’s is promoting its Gift Finder as a service that offers inspiration, value and what the company deems favorite brands. Shoppers can access Macy’s gift assortment from home, through the retailer’s mobile...
