Warehouse clubs dominated the American Customer Satisfaction Index among general merchandise retailers, but Macy’s and Target were also among the leaders. Costco and Macy’s led all others with a satisfaction score of 82 with Target and Sam’s Club just behind at...
Small-store strategies have proven popular with a number of major retailers. Macy’s, for one, has been particularly adamant about the importance of limited size and limited assortment in full-priced stores, seeing the opportunity to draw new customers to locations...
Kohl’s is lining up new deals and attractions, including its AI-powered Storybook Magic initiative, to draw last-minute holiday shoppers. Through December 17, shoppers can access Kohl’s Friends and Family savings event, featuring a 25%-off offer on top of other...
Home outperformed Kohl’s overall business in the third quarter when earnings beat a Wall Street estimate but revenues fell short. The ongoing expansion of the home business is one of several initiatives, including the growth of the Sephora business, that Kohl’s is...
Kohl’s Chairman Peter Boneparth will retire from the retailer’s board at the end of his current term in May of 2024, at which time Michael Bender will become Kohl’s chairman, the company reported. The Kohl’s board also appointed Adolfo Villagomez as...
