JCPenney has opened a new store in New Jersey after announcing a massive reinvestment program last year. The latest JC Penney store is at Willowbrook Mall in the town of Wayne, NJ. Other anchor retailers operating in the mall are Macy’s, Bloomingdale’s and BJ’s...
Warehouse clubs dominated the American Customer Satisfaction Index among general merchandise retailers, but Macy’s and Target were also among the leaders. Costco and Macy’s led all others with a satisfaction score of 82 with Target and Sam’s Club just behind at...
Mall and outlet operator Simon Property Group made gains in the fourth quarter and noted in a conference call that JCPenney, which it helped buy out of bankruptcy, is trending toward operational improvement. For the fourth quarter, company net income was $747.5...
Small-store strategies have proven popular with a number of major retailers. Macy’s, for one, has been particularly adamant about the importance of limited size and limited assortment in full-priced stores, seeing the opportunity to draw new customers to locations...
JCPenney is putting $1 billion back into the business in an effort to boost the omnichannel customer experience — including technology and physical store upgrades— elevate merchandising and advance supply chain operations. Katie Mullen, JCPenney chief customer...
