In an effort to improve customer and employee experiences, Home Depot is partnering with Aruba, a Hewlett Packard Enterprise company, to enhance connectivity capabilities including in-store navigation and image search.
Maintenance of strong connectivity in stores will support the ability of Home Depot employees to deliver a great customer experience via technology, Aruba noted. The retailer is bolstering the interconnected experience to blend the digital and physical retail, allowing customers to peruse, research and purchase with ease. The system design will deliver a familiar experience regardless of whether they’re in-store, online or using the Home Depot mobile app.
Home Depot also is rolling out Zebra Technologies’ TC52ax handheld devices, which will give associates the ability to easily check pricing and inventory availability from up to 40 feet away. The retailer’s refreshed network will streamline IT management and operations while Aruba Central cloud with AIOps capabilities will allow Home Depot to proactively monitor network health and address issues before they impede performance
“Our goal is to enable technology to remove the friction from our customers’ and associates’ experiences each and every day,” said Daniel Grider, vp of technology at Home Depot. “Our customers trust us to have the right tools and materials to complete their home improvement projects. Having an in-store network that further supports interconnected capabilities like in-store navigation or image search allows them to get back to their projects more quickly.”
