In a move to enhance the online experience it offers, Beyond, Inc., the parent company of Bed Bath & Beyond, Overstock and Zulily, is partnering with Extend to offer customers modern shipping and product protection.
Extend’s digitally native protection solutions come with 24/7 support, so if consumers experience a protected issue during product delivery or daily use, they can file a simple-to-make online claim at any time. More than 94% of Extend’s claims are processed and approved in minutes, the partners related, which has helped generate high customer satisfaction scores and positive reviews for both Extend and its more than 1,200 merchant partners.
Extend Shipping Protection covers loss, damage and theft during delivery, and Extend Product Protection covers accidental damage as well as extended protection after a manufacturer’s warranty expires. Both are currently available and Bed Bath & Beyond customers can add the protections at checkout.
The comprehensive focus on the post-purchase customer experience is one of the reasons Beyond chose to work with Extend. The promise of margin-rich incremental revenue generated by Extend protection sales also attracted Beyond interest. Extend has helped merchants increase average order value and maximize customer lifetime value, the partners maintained, both of which give Beyond an extra boost as it looks to drive returns from both new and existing patrons.
“We’re reimagining the customer experience with convenience in mind, and we couldn’t be more excited to partner with Extend,” said Marcus Lemonis, Beyond executive chairman. “Extend is the perfect partner to help customers protect the products they buy from us from the moment of purchase through the life of the product.”
